Terms of Service

1. Agreement to Terms

By accessing or using the services of Superior Heating & Air ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Services

We provide HVAC services including but not limited to:

• Heating system installation and repair
• Air conditioning installation and repair
• Maintenance services
• Duct cleaning
• Indoor air quality solutions

3. SMS/Text Messaging Terms

Program Name: Superior Heating & Air Service Notifications

Description of Messages: By providing your mobile phone number and opting in, you consent to receive text messages from Superior Heating & Air related to your HVAC services, including:

• Appointment confirmations and reminders
• Technician en-route notifications with estimated arrival times
• Post-visit summaries with links to invoices and quotes
• Invoice and payment reminders
• Parts order and arrival updates
• Account verification codes
• General service updates

Message Frequency: Message frequency varies based on your service activity. You can typically expect 1-5 messages per month, though frequency may increase around scheduled appointments or active service orders.

Message and data rates may apply. Please contact your wireless carrier for details about your text messaging plan.

Opting out of text messages will not affect the delivery of our HVAC services. You may continue to receive service-related communications via email or phone. To re-enroll in text messages after opting out, contact us at (850) 396-1772.

For privacy information regarding your mobile data, please see our Privacy Policy.

4. Service Scheduling and Cancellation

When scheduling services:

• We require at least 24 hours' notice for cancellations
• Late cancellations may be subject to a fee
• We reserve the right to reschedule appointments due to emergencies
• Service times are estimates and may vary

5. Pricing and Payment

Our pricing and payment terms include:

• All prices are subject to change without notice
• Payment is due upon completion of services unless otherwise arranged
• We accept various payment methods including credit cards and checks
• Financing options are available for qualifying customers

6. Warranties and Guarantees

We provide:

• Manufacturer warranties on new equipment
• Workmanship guarantees on our services
• Parts and labor warranties as specified in service agreements

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate information for service requests
• Ensuring access to equipment for service
• Maintaining a safe environment for our technicians
• Following maintenance recommendations

8. Limitation of Liability

We are not liable for:

• Indirect or consequential damages
• Loss of profits or data
• Damages resulting from improper maintenance
• Acts of nature or circumstances beyond our control

9. Intellectual Property

All content on our website and materials are our property and protected by copyright laws. You may not use our content without permission.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the new Terms of Service on this page.

11. Contact Information

For questions about these Terms of Service, please contact us at: